Recent Water Damage Posts

Water Damage- Call SERVPRO

12/5/2021 (Permalink)

Here at SERVPRO of Southern Staten Island we know that water damage can occur at anytime and can leave property owners with the stress of needing to fix the destruction as soon as possible. Our professionally trained restoration crew will assess the damage and use the proper equipment to have your property back to its original state in no time.

In this specific apartment, the owner had called us when a water damage situation occurred. We came to assess the crisis immediately and set up dehumidifiers and dryers as soon as. Possible. Our customer was extremely happy with how fast and thorough our crew was. 

We know that some situations are out of our control. We are a 24-hour emergency service that you can call to evaluate the damage and set up the necessary equipment immediately.

Water Leaks

10/28/2021 (Permalink)

There are two kinds of of water leak cases that homeowners may run into that can cause them damage to the structure of the home or cost them a pretty penny. Sometimes both! The first is a disastrous situation like a burst pipe, toilet line bursting, appliance hoses breaking, etc. These leaks can cause incredible damage and are often the image of water restoration.

The other case is when, we have a situation where a faucet or other water line is left unattended and left to flood. This is a result of human error that can result in as much damage as an uncontrollable event, such as a flood, storm, or burst pipe. Wasteful water leaks can have results as minor as paying more money in your water bill each month to causing severe damage to your home and paying for water restoration. It is estimated that up to 6 billion dollars and 1 trillion gallons of water are wasted each year due to leaks. If your water bills are significantly higher than usual, you should call a professional to make sure that there are no leaks causing the rise in your utility bill.

If you are experiencing a water damage that needs cleanup? Let us know by contacting SERVPRO of Southern Staten Island at (718) 979-4100.

Dishwasher Disaster

10/26/2021 (Permalink)

You come home to find your kitchen floor covered in soapy water, leaking out into the surrounding area- Now what?

The first and most important step is making sure the power is off in that area, especially the power to the dishwasher. Once this is done you can start to inspect the cause of the flooding. We recommend opening it up and checking the bottom of the dishwasher for any debris that are blocking proper drainage. This is normally the cause and should help drain some of the water still in the dishwasher. Regardless, it is time to call in the professionals for the cleanup. 

SERVPRO of Southern Staten Island is there any time or day for a disaster like this. We will be there promptly to assess the issue, extract the water, dry the space, and complete any necessary restorations. We are a company you can trust, with a long history of results. 

Flooding- What Next?

8/26/2021 (Permalink)

Few moments in life are as overwhelming as discovering that your Staten Island home has been flooded. Your home is supposed to be safe and sacred, and when a natural disaster, a leaky pipe, or a hole in a roof causes water to come into your home you can be left wondering what to do. 

  • The first thing that you need to do is take a deep breath and get your mind focused on the task at hand. Even though damage has been done if you are okay and your home is still standing there is hope. You need to make sure that you are in the right frame of mind. 
  • The second thing that you need to do is to make sure that your home is safe to reenter. If water is high enough to touch electrical outlets then the power must be turned off by you or the power company (when in doubt call the electric company before proceeding). 
  • The third task is to take pictures and lots of them. These pictures will play a huge role in helping your insurance company understand the extent of the damage so that you can be reimbursed. Then any standing water should be removed from the home. Fans (if you are able to use them) brooms, and a variety of other tools can be used to do this. However this is best handled by professionals. 

It can be overwhelming to know what to remove and what can be saved. Consider calling SERVPRO. We can help determine what can be kept and what needs to be removed as well as work to ensure that all moisture is removed from the home so that you can start restoration without having to worry about hidden mold. While it may be tempting to try to walk through this process alone, a service remediation company like SERVPRO can help save you money in the long run as well as give you the peace of mind that comes with knowing your home in good hands.

Leave it to us...

8/23/2021 (Permalink)

If you’re dealing with anything other than a large incursion, you understandably may be considering handling the cleanup and drying yourself to save money or time. The problem with doing it yourself is that cleaning up and recovering from water damage isn’t always as straightforward as it seems.

Which is why we have highlighted 3 key things you need to be aware of when addressing water damage from a minor clean water incursion or Category 1 water loss.

1) Know What You’re Dealing With
Water damage can be caused by three different types of water, including:

I. Clean water (Category 1)

II. Gray water (Category 2) 

III. Black water (Category 3) 

It’s important to understand the differences between all three categories because Category 2 and Category 3 water will present health risks to your employees, customers and loved ones. All three categories need to be handled differently.

The most common sources of clean water damage typically occur from a pipe, water heater, steam lines or even rainwater. The basic rule of thumb is that it should look and smell like tap water. Recovering from Category 2 or Category 3 water damage or heavy flooding involves additional considerations.

A Category 2 water loss, aka “grey water” refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants and causes discomfort or sickness when exposed or consumed. This type of water damage carries microorganisms and nutrients of microorganisms. Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

2) Make Sure You Investigate All of the Damage

The challenging thing about recovering from water damage from something like a broken pipe or rainwater incursion is that you can typically only see a small part of the actual damage. The majority of the moisture is often hidden in walls, and it’s critical to identify and dry all of the affected areas to prevent a different issue, mold. The methods for dealing with damage to walls depend on the type of materials and what’s behind those materials. Drywall can often be salvaged, when you respond quickly to said damage.

SERVPRO of Midtown Manhattan uses moisture meters that allow us to assess structural integrity. If the integrity checks out, then our drying approach will depend on wall contents. If the wall has insulation, we will use flood cuts. If there is no insulation, then usually the best method is to create access holes. And if you’re dealing with a firewall, we will use staggered cuts. We may even need to remove your base molding and flooring materials. If your floors are carpet, we may be able to pull back the wet area and dry it using a fan.

3) Establish Proper Airflow and Keep the Windows Closed When Drying

Once moisture is discovered, your first instinct may be to open windows to help with the drying process. However, it may not be your best move. For example, if your building is mechanically ventilated, the systems need constant pressure levels to work correctly. You also want to avoid excess coolness or heat and humidity, or you may end up complicating the drying process.

Once we’ve pulled away wet materials and established holes or cuts in the wall as needed, we will begin placing our drying equipment. To prevent mold, make sure all the layers and materials are dry before putting everything back together.

The Big Dry Out

If you’ve experienced water damage, hopefully you’re dealing with clean water and a small area. No matter what type of water damage you’re dealing with, don’t hesitate to call us.

Water Damage After the Storm?

8/21/2021 (Permalink)

There are 3 steps we follow at SERVPRO of Southern Staten Island to restore your property after a disaster such as floods or fires. 

  1. Pack Out- Our Content Specialist will carefully inventory, package, move and store your belongings to ensure minimal damage is brought onto your personal property during the unforeseen disaster you just encountered.
  1. Content Cleaning- Our Cleaning Specialists are highly trained and certified professionals who are knowledgeable of the appropriate cleaning procedures for all sorts of damages, as well as, the factors that caused them.
  1. Content Inventory- During the damage analysis, home item inventory, pack-out and resetting stage of our services; our well trained inventory specialists will take photos every step of the way and create an inventory of what was salvageable and what was unsalvageable. This will be sent to you at the end so you know exactly what we did. 

With a focus on limiting the damage, we’ll work quickly to protect your belongings. Throughout the entire process we will work directly with your insurance agent/ adjuster on your covered loss for a streamlined and expedited process, so you don't have to. 

What will SERVPRO of Southern Staten Island do with my personal property?

  • Professional and Concise Inventory of Contents
  • Pack Out and Moving Services
  • Specialized Cleaning and Decontamination of Contents
  • Contents Repair and Restoration
  • Secure Contents Storage
  • Thorough and Accurate Pack-Back and Reset Services

Do you or a loved one need the contents of your property professionally inventoried, packed up and stored in a safe and secure facility? Don’t hesitate, call today!

Water Damage Restoration Process

1/8/2021 (Permalink)

SERVPRO water damage SERVPRO Water damage

When you are dealing with water damage, immediate action is crucial.  SERVPRO of Southern Staten Island professionals respond immediately and use advanced equipment and techniques to remove the water quickly.  They closely monitor and document the drying process to verify your property is dried properly and thoroughly. SERVPRO Professionals are dedicated to responding immediately to water emergencies.  A fast response lessens the damage, limits further damage, and reduces cost.  SERVPRO of Southern Staten Island specializes in water damage restoration, the cornerstone of our business.  They have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion. Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belonging.  They finish the job with professional deodorization and sanitizing agents for your comfort and safety. Water damage can have many sources, from loose appliance hoses to natural disasters.  Regardless of the source, SERVPRO professionals can handle any size disaster, such as:

  Flooding and storm damage, leaking appliances, water heaters, plumbing, etc.  Overflowing toilets,

bathtubs, and sinks, flooded basements, tornadoes and thunderstorms, sewage backups and flooding from firefighting efforts.

When you call, our specialist will guide you through several questions that will help the SERVPRO Professional respond to your water emergency more quickly and efficiently.  This initial contact is an important part of a fast, effective restoration

Nothing Scarier Than Broken Pipes

10/28/2020 (Permalink)

frozen pipes Frozen pipes? Burst Pipes? Give us a call at 718-979-4100!

Are you hearing a drip, drip, drip? As the weather gets colder, many residents experience frozen pipes. While freezing temperatures are a few months off, it's important to know what to possible expect. If you happen to encounter a leak in your house, it could be due to a variety of factors:

  • An improperly connected appliance.
  • Clogged Drain
  • Broken sink, bathtub, toilet, washing machine, or dishwasher.
  • A clog in a drain.

What you might not be thinking about? The very real possibility of a broken pipe. A broken pipe can an enormous amount of damage to your home. In particular, the most amount of damage occurs when you don't know where the break is or if you don't have direct access to the water break. 

Broken pipes occur for a variety of reasons: freezing, corrosion, water pressure.


With colder weather, extreme temperatures can cause pipes to expand and break. Once the ice melts, the water can flood your home. It's important to note that pipes can freeze when they are exposed to temperatures below 28 degrees Fahrenheit. In particular, the pipes that are most prone to freezing are found in unfinished basements and in attics during the colder months.


Older pipes break down with age, and require a trained professional in order to replace pipes. If ignored, it can cause an enormous amount of flooding. It's best to have a professional like SERVPRO of Southern Staten Island to come inspect your pipes if they are older and may need replacing.

Water Pressure

High pressure can cause the pipes in your home to break. Water is transported from a water company supply line to the house, needing to pass through a pressure regulator. If the regulator is faulty, it can cause the water pressure to rise exponentially. If the pressure gets high enough it can lead to a pipe breaking in your home.

The Bottom Line

SERVPRO of Southern Staten Island is an expert in resolving water damage. If a pipe breaks, we are there to help you clean up the flooding and dry out your home. Our Project Managers and technicians are able to help you locate the source of the leaking, to clean up the water damage, and make sure that there is no moisture left in your surfaces. If a broken pipe ever happens to you, make sure that you give us a call at (718) 979-4100

My Pipes Are Frozen- What Do I Do Now?

10/28/2020 (Permalink)

burst pipes Colder Weather = High Risk of Burst or Frozen Pipes. Are you ready for what to do next?

Ah, Frozen Pipes.

One of the costliest and most destructive problems for homes, happens during the colder seasons: Pipes that freeze, and then burst. Due to extremely cold temperatures, pipes become frozen, and can burst. Don't be surprised this winter. Take charge by being prepared on how to prevent frozen pipes in your apartments or house. Knowing what to do when temperatures take a sharp dive can help you avoid the expensive and messy results.

What Causes Frozen Pipes?

  1. A quick drop in the temperature
  2. Poor insulation around pipes
  3. The thermostat set too low to heat the air in the home

Why does my pipe burst after it's frozen?

When water freezes, it expands. Inside the pipe, if there is too much expansion in one area, there is too much stress on the pipe which causes it to burst. It doesn't matter if it's plastic or metal. Pipes that freeze can burst and leak water everywhere, causing massive damage. Think about how expensive it would be to replace all of your flooring, having to toss out furniture or rugs, or having to remodel a kitchen/bathroom/basement due to water damage from a burst pipe. Many don't think that frozen pipes will happen to them, only to be surprised when they face a giant leak.

Pipes that are most susceptible to freezing are ones located nearest the severe cold, like those in unheated areas like a basement, attic, garage, kitchen cabinet or even pipes that run through exterior walls with poor insulation. On a cold day and colder nights, these are the pipes that are most likely to freeze, burst and cause thousands of dollars in damage.

The Good News

There is action you can take to prevent frozen pipes from happening to you.

  1. Make sure to remove and drain water from all outdoor hoses and sprinkler supply units this Fall or as soon as you can during the Winter. 
  2. Identify and Insulate all pipes that are in areas of your home that are not heated, like the garage or basement. You can buy pipe sleeves to apply on the exterior of your pipes at most hardware stores.
  3. Insulate your property. Not only will you stop your pipes from freezing, but you can also lower your heating bills substantially.

If you are experiencing a frozen pipe, let us know by calling SERVPRO of Southern Staten Island at (718)979-4100. We will be able to thaw out your pipe safely and prevent any floods from occurring.

If your pipes do break and result in flooding, our crews will be there in order to clean up the water and remediate damage. Remember: water damage is time sensitive. The sooner you call, the better your chances of saving your property and not having to replace your items and flooring.

SERVPRO of Southern Staten Island is a leading industry expert in providing water restoration services. If you have any questions or concerns, give us a call at (718)979-4100.

Water Remediation Defined

9/11/2020 (Permalink)

Ahhh, water damage.

When you walk into a flooded basement, it's hard to imagine if, or how, it will ever get cleaned up. Thousands of gallons of water, soaked walls, and the furniture is floating. It's a scary sight, a prospect that nobody forsees happening to them.

But, what is water remediation?

Water Remediation is defined as the act of remedying, or fixing, a situation. It is the act of treating or reversing damage created by a surplus of water. Treatment involves cleaning, drying, sanitizing, and repairing any structural damage left in the wake of the water.

The Cleanup Process

There are three key steps must be completed in order to finish the remediation process.

The first step is to remove all standing water from the property. Also part of this process is dehumidifying the area. This will eliminate all water vapor and moisture in the walls and floors, to avoid mold or structural damage. We call this step the dehumidification process.

Next, we move on to cleaning and disinfecting. Why? When the water is gone, professionals are left to clean all of the sewage water, toxins, chemicals, and contaminants that have been left behind. In order to restore the home back to its original condition, it must be cleaned and sanitized.

The final step? The last step in the remediation process is to both repair and restore the impacted property. This translates to replacing any parts of the home that were damaged heavily (think cabinets or flooring that cannot be salvaged) in order to restore the home to its original condition.

Next up, it's time to DRY

As stated above, water remediation begins by removing of all standing water. Once the source of the water has stopped, whether it's a leak that has been blocked or rain having subsided. It's advised that you call a professional like SERVPRO to handle damage of this caliber. Drying your walls and floors is a task for the experts, as a typical home wet/dry vaccuum cannot handle the large amounts of water. At SERVPRO, we use professional level extractors, sub-floor drying systems, air movers, and the highest quality blowers and dryers to remove all of the water.

In order to make sure there is little chance of mold growth, we then take extra measures to remove any water vapor. Any moisture must be removed immediately to avoid any other hazardous sanitary issues.

Don’t Forget the Soap

After the water is removed entirely from the effected area, it's important to SANITIZE. Why? Water damage is often grouped into three categories. These include white water, gray water, and black water, all referring to the level of pollutants in the water.

White water refers to common water damage, which may be caused by an overflowing sink or tub. This is the easiest type of water to clean and sanitize. Gray and black water, however, can be hazardous to all those exposed to it. The reason being that gray and black water leave behind a slew of toxins, chemicals, sewage, bacteria, and other disgusting particles.

Not to fear though. Our professional cleaning supplies, machinery and industrial cleaners, will make certain that your home is clean and sanitized.

A Stitch in Time

The final step of water remediation is the restoration of the damaged property. When water damage occurs, left untreated, it has the ability to warp or damage ceilings, floors, and walls. There are three options to fix this damage, affected areas must be repaired, replaced, or restored. No matter how quickly a restoration company like SERVPRO comes along, it's often necessary to throw out items like carpet or rugs that have taken in too much water and are not salvageable.

Have any other questions? Let us know by connecting on social media!

How We Do Water Extraction

8/28/2020 (Permalink)

Water being extracted using our equipment An inside look at the professional water extraction tools we use in order to help prevent water damage!

What is water extraction?

Water extraction is done to remove water from a home or business after a flood, burst pipe, or storm. When large amounts of water come on to your property, it’s important to call your local SERVPRO in order to have the water extracted as soon as possible to prevent mold and further damage to your property.

What tools are used to extract the water?

Our trained technicians use pumps and vacuum units in order to remove large amounts of water from the walls, flooring, ceiling, and other surfaces in your home. These machines are so powerful, they can extract hundreds to thousands of gallons of water from these surfaces in order to dry. Here is a list of some of the tools we use:

  • Submersible Pumps
  • Industrial Vacuums (Wet/Dry)
  • Infrared Cameras (to find hidden water)
  • Moisture detectors

What are the first steps before a water extraction process takes place?

Our team will first identify the cause of the water damage, and if needed, will take steps to stop it in order to begin remediation. For example, if there is a burst pipe, our team will first stop the pipe from spouting off water before starting the extraction process. Next, our team identifies the type of water that has entered into the property. Depending on the classification, if it is contaminated or not, a professional will make sure to plan accordingly to make sure your property is safely restored. Furniture and/or other contents belonging to the property may also be moved to prevent damage or stains on the floor.

How do I know that all of the water has been extracted?

Our professionals will use pumps and vacuums to remove a majority of the water from the property. The remaining water will be removed by technicians manipulating temperature and humidity within the premises to ensure the area is fully dried. Progress is then monitored by moisture meters that give us an accurate indication of water levels.

Did we answer all of your questions about water extraction? Give us a call at (718) 979-4100 or find us on social media!

What to do when your sink is backed up!

1/3/2020 (Permalink)

sink orange water overflowing When water does the opposite and flows back up through the drain, it’s a pretty good indicator that you have a problem. But where should you start?

If your sink is backed up, there are several contributing factors that could be causing the problem.

  • Something lodged in the p-trap
  • Hair caught in and around the drain stop
  • The buildup over time of soap, lotions or grease 

Clear the Drain Stop When Your Sink is Backed Up

When a sink is backed up, there are a few things to check before calling SERVPRO of Southern Staten Island.

  • Check the area around your drain stop. The least invasive method to clear the drain is to check and see if the drain stop has hair or another foreign object clogging it.

When hair or other materials start to build up in the drain stop area, it can also start accumulating other debris, making the clog worse. Clearing the drain stop, and keeping it clear, is imperative when the sink is backing up. Once cleared, run some water into the sink. If it is still backing up, then it is time to move under the sink.

Clearing the P-Trap 

The next place to check when your sink is backed up is the p-trap. The p-trap is the name given to a plumbing device designed to prevent sewer gases from coming back up the drain. The bend in the pipe fills with water that forms a barrier keeping noxious gases from re-entering your home. The p-trap has a secondary purpose of trapping any items that may mistakenly fall down the drain. The device gets its name from its similar appearance to a sideways letter “P,” and you’ll find it directly below your sink’s drain. 

When your sink is backed up, the p-trap is a good place to start. It’s easily accessible, and items or debris stuck in the p-trap are the most common cause of backed up water. No matter if the pipes under your sink are made of PVC or metal, the p-trap should be easy to remove by unscrewing the slip-nut joints on either end. Take care when removing the p-trap so as not to spill the water trapped in it.

Once you have it removed, check it for items lodged in it. Check it also for build-up that may be restricting the flow of water through the p-trap. Once you have it cleaned out, reconnect it and check to see if the water is flowing freely. 

Buildup in the Pipes

If cleaning both the drain stop and the p-trap doesn’t resolve the problem when your sink is backed up, the problem may be deeper. It may be a buildup of soaps, lotions, grease or oil in your pipes. Any of these substances can start building up on the walls of your pipes, and once it starts it will continue to accumulate more debris until your pipes are clogged.

There are a few products intended for clearing fully clogged pipes, but there are also some home remedies that can help. If drainage is slow, bring a kettle of water with a half-cup of baking soda in it to a boil. Once boiling, pour the mixture down the drain. It will dissolve fatty acids that are constricting water flow within 10 minutes.

Due to the highly dangerous chemicals used in clog cleaners such as Drano, we don’t recommend using them to clear clogs. There are much safer and more environmentally friendly ways to fix a backed-up sink. 

Is Your Sink Still Backed Up?

If you have stubborn sink drainage problems, sometimes the best answer is to call in the professionals. In the Richmond County area, your first call should be to SERVPRO of Southern Staten Island. Our team of knowledgeable and experienced plumbers can diagnose your specific issue quickly and correctly.

Staten Island Restaurant Inundated with Category 3 Water Damage was Restored by SERVPRO

10/28/2019 (Permalink)

sewage and broom on floor This Richmond County restaurant was extremely elated that Football Sunday did not get canceled due to their sewage back up!

Your locally owned and operated SERVPRO of Southern Staten Island has a crew of highly trained professionals who are properly equipped to deal with water damage of any kind. If your home or business has been affected by water damage, our crew is available around the clock to assist you.

We recently helped a local business when they suffered a loss due to water damage. When our crew arrived at the loss, they immediately took the proper steps to asses the damage. We began the remediation process by setting up 3 dehumidifiers, and 6 air movers. Our crew also extracted all contaminated water and sanitized the affected areas. The next day, when our crew entered the property, the walls including drywall in the pump room were still saturated. Also, the trim under one of the brick walls was seeping water and the floor was saturated.

Our crew was dealing with a category 3 contamination. Category 3 water damage contains water that is grossly polluted with disease-causing bacteria, toxins and is extremely unsanitary. Water damage in this form can be caused by sewer back flow, a broken toilet bowl containing feces, and rising flood water. This type of water is referred to as black water. If not handled properly the black water can evaporate into the air and remain in the property for an extended period time, which is very unhealthy.

The SERVPRO of Southern Staten Island crew worked extremely hard to make sure this serious category 3 water damage situation was properly fixed. Not only did our crew resolve this issue, but they did it in a timely manner so that this business was able to be open for an important event they had booked.

Water damage is a serious situation, but with the right defense, you can save your property from any extra harm that may occur if this situation is not handled in a timely and proper manner. SERVPRO of Southern Staten Island is equipped to help you with your Category 3 water damage and restore your property back to a healthy and safe environment. Contact us at: (718) 979-4100.  “Like it never even happened”.

Water Damage in a Commercial Property

10/24/2019 (Permalink)

water damage walls Water damage can strike a commercial property at any time, make sure your prepared.

If your commercial property suffers significant water damage your locally owned and operated SERVPRO of Southern Staten Island offers around the clock emergency service. Water damage in your commercial property can be caused by, a flood from a storm, a burst/ leaky pipe, or even a broken sewage system.  

As an owner, or property manager of a commercial building it is extremely important to hire a professional water damage remediation service to assist in taking care of the loss and preventing future damage that can occur if the loss is not treated in a timely and correct manner. SERVPRO of Southern Staten Island has a crew of certified and accredited professionals who are ready to assist you in a timely and professional manner.

Recently, SERVPRO of Sothern Staten Island was able to help a local hotel, when a sprinkler system was activated on the 5th floor of the building, leading to water damage. Our crew responded to their call immediately. We began to assess the extent of the damage and returned in the days following to continue the scope of the work.

Our SERVPRO crew arrived on sight and began the extraction and cleaning of the affected areas. First, we removed the damaged area rugs from under the beds and submitted them for appraisal. Base-molding was removed from wet sheet rock walls in the effected rooms and corridors. Cavity holes were then drilled to begin the proper drying process.  The 5th Floor carpet was removed and the sub floor (concrete) was treated with antimicrobial. The antimicrobial was utilized to destroy or suppress bacteria, viruses, and fungi that the water damage caused. Our crew also had to remove the 4th floor carpet. We cut 1x1 access holes in the ceiling corridor to allow air flow in the ceiling cavity. For proper drying, we let the equipment run for 3 days.

Our crew cleaned and deodorized both the 4th and 5th floor. We used dehumidifiers, air movers and scrubbers to properly clean and remove the water. Our SERVPRO crew was able to take care of the water damage in an appropriate and professional way while also being mindful of the occupants in the hotel.

Water removal services from our professionally trained team at SERVPRO of Southern Staten Island can lessen stress and restore your commercial property to its preloss state rapidly. Our services are available for you 24 hours a day, 365 days a year. Call us at (718) 979-4100.

How SERVPRO of Southern Staten Island Handles Water Damage

10/22/2019 (Permalink)

water on floor Water Damaging the Floor and Contents

Unfortunately, water damage and flooding are extremely common in basements. New York basements are especially vulnerable to flooding from burst pipes, rain, and sewage leakages. Your local, independently owned and operated SERVPRO of Southern Staten Island is an expert in providing emergency services. 

There are many factors such as: when the loss occurred as opposed to when it is reported to us, what caused the loss, when the cause will be repaired, the extent of the damage, etc. that contribute to the work that will need to take place to restore the property back to its original state.

SERVPRO of Southern Staten Island encourages customers with water cleanup to contact us as soon as possible, so we can respond with 24- hour emergency service. Sometimes customers contact us after an issue arises while they are away. In this instance, a customer called us upon returning home from a vacation to a water heater that had burst. Upon her return home we came to perform EMS and assess the damage and contamination that occurred.  

Our crew placed the necessary equipment in the basement to handle the loss. Water extractors, dehumidifiers, and air movers to remove water were quickly deployed, and we also removed base molding.  While going through the basement our crew discovered a lot of content. We took an inventory of all the content, then we placed a 20-yard dumpster out in front of the street to dispose of all damaged property. All removed and damaged belongings were accounted for by insurers.

Containment needed to be set up on the door to the basement. Then, we assessed the customer’s vents to see if they were affected. Unfortunately, the customer’s vents were affected. We scheduled an appointment with our duct cleaning/ HVAC division, then covered the vents in the basement. Our crew had to remove the carpet and padding, while the content is being manipulated. Two-foot flood cuts were made all around the room and base trim was removed. Additionally, SERVPRO of Southern Staten Island performed any general cleaning that was necessary to restore the basement to its original state and to make sure the environment is safe and healthy. 

If a water loss incident of any size has occurred, SERVPRO of Southern Staten Island has a crew of trained professionals and equipment that is available to help 24 hours a day, 7 days a week, and 365 days a year. Contact us at (718) 979-4100.

Don't Do It Yourself! Leave it To the Professionals!

10/20/2019 (Permalink)

wet floor drywall Staten Island Home Inundated With Water Damage, SERVPRO of Southern Staten Island is your Emergency Contact!

A living room can flood at any time, although flooding most often occurs from water inundation. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are several reasons why your Staten Island home could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Flood Damage?

Call SERVPRO of Southern Staten Island Today - 718-979-4100

If flood water is not handled quickly and properly, it can jeopardize your health and safety, as well as, cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded home can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Southern Staten Island and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flood Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our Technicians are Highly Trained in Water Restoration Techniques
  • We use 500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Flooding? Call Us Today – We’re Ready to Help 718-979-4100.

Richmond County Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/1/2019 (Permalink)

Flooded Basement This Richmond County home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Staten Island basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 718-979-4100

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Southern Staten Island and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use 500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 718-979-4100

Cleaning up a Basement from Flooding

1/23/2019 (Permalink)

Cleaning up a Basement from Flooding

Few things are as dangerous to a home as uncontrolled water. Water seeps in from outside the home, a sewage backup, or a frozen pipe bursts, and you are left with interior flooding that can be incredibly destructive. 

In New York, this occurs more frequently than home owners want, do the proximity to the ocean. Most of NYC and Long Island are located right on the Atlantic Ocean and Seasonal hurricanes contribute to flooding. 

Damage from Flooding 

A wide range of damage can occur from flooding. Furniture and items can be soaked and unable to be used in the future. Many homeowners need to replace furniture and other personal possessions after flooding. Mold proliferates in damp environments and the growth of mold can lead to serious home and health problems. Water can seep into electrical outlets and pose a fire risk as well. Further, water damage can stress other systems in your home and lead to other significant home problems. The problem is more severe if the flooding is caused by salt water which can severely damage electrical systems. 

Addressing Flooding 

If your home had flooding it is time to call in processionals to help to remediate it. Companies like SERVPRO can come in and examine the flood damage and the. Serve to remediate it as quickly as possible. When they arrive they will examine the flooded area and use their high tech equipment to begin to eliminate the flood related problems that exist and could occur in the future. First, SERVPRO will suck up or pump out any remaining water and apply high powered fans to dry out the area. Their fans are much more powerful than the standard house fan and can more quickly and thoroughly dry out the afflicted area. 

Applicants which inhibit mold growth are applied which reduce the opportunity for mold to spread both behind exposed areas and damage you home. This step is essential as mold poses a significant risk for homeowners. 

The cost of having SERVPRO is minor when compared to the damage a house can have after flooding. Avoid the urge to do it yourself and hire a professional to eliminate the risk of flooding.

Water Damage Restoration

2/26/2018 (Permalink)

Water damage may arise because of leaks from water appliances or flooding. Such damage enables the attack of materials through a destructive process.

For example:

  • Wood rots
  • Growth
  • Rusting of steel
  • Material de-lamination

Nonetheless, we offer restoration services that guarantee maximum satisfaction. A team of experienced personnel that will document the drying process carries our water restoration services. This ensures that the damaged property dries appropriately.

Furthermore, a 24-hour emergency service that deals with restoration and cleaning is available, and we respond to any disaster promptly.

Water damage restoration

Water damage varies, and as a result, each will require a specific solution. However, the standard process is the same which include:

Emergency contact

Upon contacting us, the responsive team takes you through the problem and asks questions useful in coming up with a solution. For instance, resources and equipment needed.

Inspection and damage assessment

We analyze the scope of the damage by testing to see the extent to which the damage has spread. Furthermore, we establish the distance covered by moisture to allow for total restoration.

Water extraction

In the process, the majority of water is removed almost immediately by using powerful pumps and vacuum equipment. It ensures that secondary damage and mold growth does not occur.

Drying and dehumidification

Our technicians take room measurements, temperature, and humidity to know the humidifiers and air-movers needed for drying. This stage removes water, which is difficult to access.

Cleaning and sanitization

Structures and restorable items damaged undergo cleaning and sanitization. Our team uses sophisticated equipment for the procedure to deodorize, treat, and remove odors from your property.


It involves slight repairs like drywall replacements, installing new furniture and reconstructions.

Our services are available to residents of New York City. Feel free to visit or call us and get help with qualified and certified personnel.

Water Damage Repair and Restoration

2/12/2018 (Permalink)

Protecting your home and family is of utmost importance. That's why we ensure that we rush to repair water damage as soon as possible. We will come to your home in the New York City area and deal with the situation. Our technicians pay careful attention to detail. They will document the whole process. The documentation will give you the peace of mind that the people you love are secure.
After all, when it comes to safety you don't want to take any chances

You can call as any time you need to. Day or night, we will be there for you. Our 24 Hour Emergency Service is designed to be a fast solution in New York City. We are quick to arrive. And, our technicians are highly-trained, with hands-on experience.

Your comfort matters to us too. After the technicians finish dealing with the water damage, they will clean up. Your home will receive high-grade cleaning at a professional level. They will sanitize and use products that help remove unwanted odors.

Before you call us, make sure you and your loved ones are not at risk. For one thing, water damage poses electrical fire hazards. It might be best to get out of the house first, then give us a call.

Here are just a few reasons why you should get in touch:

  • We are locally owned. This means we care about our neighbor and neighborhoods. By helping you, we're staking our reputations.
  • We offer you a 24-Hour Emergency Service.
  • We use advanced equipment for drying, inspecting, and extraction.
  • Our technicians are highly-trained professionals who care.

Get in touch now by calling us or through our website!

Water Damage Restoration

11/29/2017 (Permalink)

Water damage may come in many forms ranging from seepage, storm surges, overflow, and accumulated water condensation to water intrusions. The cause and the nature of the damage will determine the best response. We are a full-service company offering water damage restoration in New York City. We can handle different forms of damage like;

  • Overflows
  • Broken water pipes
  • Water damage from window leaks, skylights, roof leaks or any other opening
  • Basement flooding and groundwater seepage
  • Natural flooding
  • Condensation resulting from HVAC system issues or poor ventilation

Why choose us

We offer friendly service. We start by assessing the damage and asking you questions to decide on the best solution. We are the best option for you since we offer an excellent restoration process by;

Emergence response

We offer a 24-hour emergency response service which ensures that our team is on-site at any time of your call. After your call, we immediately dispatch the right crew to do the job before the problem goes from bad to worse.

Care for your belongings

Water damage can lead to waterlogged furnishings, carpet, and other belongings which will need to be removed during the damage mitigation. If the items are not in bad condition, whereby the restoration cost is less than that of replacement, we can help you in that. We walk with you through the whole recovery process, and we have a plan before beginning the work.

Quick dry-out

Our skilled professionals use high-tech equipment to extract more water before using our dryers and blowers for further moisture removal.

Disinfect your property

We use high quality and approved disinfectants to reduce germs, viruses, fungi, mold and any other microorganisms from the intrusions.

If you experience such incidences in Manhattan, do not hesitate to ask us for help. We have decades of experience ensuring that we provide you with satisfying services. We have learned how to work and relate with clients and have the best equipment necessary for a reliable restoration.

Take Control After Water Damage

6/2/2017 (Permalink)

oming home to water all over your home can be devastating and frustrating to say the least. Not only do you have to try to figure out where the water leaked from, but you also have to try to determine what to do to put an end to the problem right away. That's where a Staten Island water damage specialist can come into play and help you out.

The first thing that needs to be done is you need to get the area cleaned up and dried out as quickly as possible. Allowing the water to sit in your home is only going to cause even more problems along the way. It is crucial that you call in a remediation specialist right away. Even though many think they can handle the tasks on their own, it isn't as easy as you might think to take care of the problem all the way. You have to make sure every little area is thoroughly cleaned and dried out to prevent mold from forming. Once mold formation occurs, it opens up a whole new world of problems that you are going to have to deal with along the way.

Water damage specialists in New York already have the tools necessary to come in and get to work. Our team knows what to look for and what to do to quickly minimize the damage to your structure. We understand the importance of acting quickly and efficiently, so you never have to worry about waiting days for one of our team members to come out and get to work around your home. When you call upon us, you will get a team to your home in no time to help you prevent further damage from occurring and rectify the damage that has already been done to your home.

A Leaky Pipe Spells Disaster

5/26/2017 (Permalink)

ftentimes, people tend to ignore a leaking pipe. They figure if it is small enough, it isn't that big of a deal. Just put a bucket underneath of the leak and call it a day. But, what if there was a leaking pipe hidden where it wasn't so easy to get to it? Many don't realize that even a small leak could end up turning into something disastrous for them. Even the smallest amount of water could end up turning into a major problem for the home. It doesn't take a lot of water to start forming mold. All it takes is a damp environment for the damage to start spiraling out of control.

If you allow the mold to settle in your home, it will end up causing a world of problems for you. Not only will your health be affected, but the damage could cost you thousands to take care of the mess. That's why it is more important than ever that you get a leaking pipe or any other type of water damage taken care of as quickly as possible. Trying to handle the problem on your own and hoping it will be okay isn't exactly the best approach.

You need someone in Staten Island who has the experience and expertise to eradicate the problem. Mold isn't something that you should mess with on your own. It can end up spreading and releasing spores into the air you breathe, thus making you ill. If you notice any signs of mold or you recently dealt with a leaking pipe in your home, you need to turn to someone who can step in and eradicate the problem to protect both you and your home. Don't allow even the smallest leak to go unaddressed. It will only be worse for you in the end.

Frigid temperatures are just around the corner

12/16/2016 (Permalink)

The cold winter season is usually characterized by snow, ice, and low temperatures. Besides these, the cold weather can also cause many problems in your home such as frozen pipes in the basements and it can also become a home for small animals escaping from the harsh climate. The damaged pipes can also cause structural damage, provide the perfect conditions for mold to grow and cause flooding.

Research shows that a pipe does not break due to the formation of ice inside it or the expansion of ice against its wall. The actual cause of the breakage is the continuous freezing and expansion that takes place inside the pipe after there has been a complete ice blockage which results in pressure increasing between the ice blockage and the closed faucet. In fact, pipes break where there has been barely any ice formation.

The pipes that mostly freeze are swimming pool lines, sprinkler lines, outdoor faucet, water supply line in places like the basement, garages, crawl places and attics. Therefore, homeowners should take certain precautions to prevent this from happening.

To prevent pipes from breaking, you will need to do the following;

• Leave the cabinet doors under sinks open
• Insulate pipes with plastic, newspaper or insulation
• Make your home winter-ready by covering the windows using plastic or installing storm windows, weather stripping and caulking windows and doors, and insulating walls and attics
• Ensure that your thermostat reads the same temperature during the day and night
• Avoid closing the faucets tightly during winter; leave them dripping to prevent freezing

If your pipes freeze after taking all these precautions, do not panic. Seek the assistance of a professional. If you live in Southern Staten Island, call us and let us restore your pipes. We offer reliable restoration and cleaning service to the residents of Southern Staten Island. We are a local company hence you can be sure that we know the area well and will arrive promptly to address the problem before it causes more damage to your home. At SERVPRO, we believe in professionalism and in providing quality services to our customers. Contact us anytime you have apipe breakage emergency at your home or business premises.

Repair Water Damage in Staten Island

8/8/2016 (Permalink)

Has your Staten Island property been damaged by a flood or some other natural disaster? SERVPRO of Southern Staten Island is the company that will come to your rescue. After your home or business has been damaged by water, there are a few tips you can take before we arrive.

  • Mop and blot excess water.
  • Remove tabletop items.
  • Remove excess water from wood furniture.
  • Turn air conditioner on for maximum drying in summer months.
  • Remove colored rugs from wet carpeting.
  • Gather loose items from floors.

Staten Island SERVPRO will provide:

  • 24-hour emergency services
  • Highly-trained technicians
  • Trusted leader in water restoration
  • Advanced water inspection, extraction and drying equipment

Our Restoration Process

We are available to take your calls 24 hours a day. Be prepared to answer questions about your specific water damage. We need to know what equipment to bring and how many professionals to send to complete the job quickly and efficiently.

  • We assess the damage.
  • Identify and stop water source.
  • Identify type of water.
  • Move furniture.
  • Remove water.
  • Dry the area.
  • Clean and sanitize.
  • Restore your home or business to pre-water damaged condition.
    • Replace drywall.
    • Install new carpet.
    • Reconstruct areas or rooms.
    • Temporarily board up buildings.